Question: What are your shipping costs?

Answer:

We have simplified shipping, and the most your shipping will be using standard post is a flat rate of $10.00 Australia wide, or free standard post for all orders over AUD$149. We are more than happy to ship worldwide for a flat rate of AUD$35.


Question: Delivery time?

Answer:

Most items are shipped using Australia Post. Express Post is also available and may take up to two working days to most locations across Australia, but generally overnight.


Question: Can I ask for a different coloured shirt or tie instead of the one that comes with the suit I have ordered?

Answer:

Unfortunately no. The suits are priced based on the preset inclusions as pictured. Of course, additional shirts and ties can be purchased separately.


Question: Do you sell separates?

Answer:

We do sell black, taupe, white and charcoal pants and several coloured shirts separately.


Question: Do you ship overseas?

Answer:

 Yes! Simply head through our checkout! A flat rate of $35 per order applies to international orders. International post is via Australia Post and delivery times will vary depending on where the items are being sent, does not include tracking, express delivery or insurance.


Question: Can I return or exchange my garments?

Answer:

Yes. Send us a quick email and we will make it happen! Absolute fuss free returns and exchanges within 30 days of purchase date for any reason. Garments must be returned in the condition they arrived in with all tags in tact and in original packaging. We do ask that you cover the cost of post back to us only. 


Question: Do you have a physical store?

Answer:

Unfortunately not.  All stock is located in Hobart though to ensure you recieve your order as quickly as possible.


Question: Would you like a photo of my child in their suit or dress?

Answer:

Definitely! We are working on our new gallery at the moment and we love receiving and sharing client photos


Question: How can I tell my friends about your great children's formal wear website?

Answer:

Easy, click on the 'Email a Friend' button right at the bottom of the home page, or, suggest they like us on Facebook at www.facebook.com/HobartFormal


Question: You haven't answered my question

Answer:

Please send us an email at mel@hobartformal.com.au and we will get back in touch with you ASAP. Or phone 0404 206 245 and if I can't answer straight away, just leave a quick message and I will phone you back as soon as possible.